WHAT IS REQUIRED:
• Work in true collaboration with clients and be responsible for Brand
Guardianship on their projects to ensure that the client experience is as positive as
possible.
• Take overall financial control of accounts, including profitability, accuracy of
forecasting, late payment, as well as fee negotiation, providing regular and timely
reports to the Head of Digital & Creative at the Kitchen.
• Own the execution of projects, run rates and client satisfaction through catchups
with job owners and the weekly account/project management WIP.
• Accountable for the delivery of growth targets for the account.
• Escalation point if the client or internal SLA’s and processes are not adhered to, or
where there are process gaps. Ensure that these are captured along with a
sugges;on for improvement, and work with the BD, Head of Operations or relevant
department lead to rectify this.
• Negotiate to create win-win compromises with our client on behalf of your team
members where needed.
• Identify new business opportunities through relationships, introducing IIG’s & The
Brandtech Group capabilities where appropriate.
• Working in a team of 14.5
• Overall responsibility for the team, management of 8 Oliver staff
• Work across clients brands across Continental Europe (Italy, Spain, France,
Netherlands and Germany)
WHAT GOOD LOOKS LIKE:
• Excellent client engagement skills with the ability to proactively organise and
influence clients and build strong and effective working relationships.
• Excellent account leadership skills with a developed financial and commercial
acumen, creative judgment, strategic thinking, talent management and business
growth
• A proven track record of commercial growth across new and existing business
• First-rate communications skills, with the ability to be articulate in person and in
writing and strong presentation skills with an innate rapport build
• The ability to manage and develop junior team members.
• A clear understanding of all IIG group products and how to utilise this knowledge to
the accounts advantage.
• Understanding of how to integrate with a client-side team whilst maintaining a top
tier agency service.
• Highly creative with the ability to generate ideas and practically contribute to studio
output.
• Proficient in Microsoft Office and other related software.
• 8+ years of relevant experience in
o Digital
o Print
o Motion Graphics o Web Design
o UX-UI
o Artwork
o Production
